Shipping policy

Shipping Policy for Renee Materials

Thank you for choosing Renee Materials for your reclaimed supplies and materials. We are committed to providing you with a reliable and environmentally conscious shipping experience. Please review our shipping policy below:

  1. Domestic Shipping (United Kingdom): Currently, we only offer shipping within the United Kingdom due to environmental considerations and the complexities associated with trading reclaimed materials internationally. We strive to ship all orders within 4-6 working days from the date of purchase.

  2. Shipping Locations: Orders may be shipped either from our headquarters or our partner companies. Our partners play a vital role in preventing the disposal of materials, contributing to our commitment to sustainability. Please note that shipping from partner companies may take slightly longer due to the additional effort involved in coordinating the process.

  3. International Shipping: While we currently only ship within the United Kingdom, we are actively exploring opportunities to expand internationally while maintaining our environmentally conscious ethos and policies. We understand the global demand for sustainable materials and are working towards extending our services to meet these needs.

  4. Encouraging Pick-Up from Renee Hubs: We highly encourage customers to opt for local pick-up when possible, especially if the nearest Hub location is within 1-2 miles. This not only reduces the environmental impact associated with shipping but also allows you to conveniently collect your materials.

  5. Shipping Times and Delays: We make every effort to ship orders promptly within the specified timeframe. However, please be aware that factors such as order volume, location, and availability of materials may contribute to potential delays. We appreciate your understanding and patience in such cases.

  6. Environmental Considerations: At Renee Materials, we prioritise environmental sustainability. We continuously seek ways to minimise our carbon footprint in shipping processes and packaging materials. One of the reasons we choose reclaimed packaging for your order.
    Your support in choosing eco-friendly options, such as local pick-up, aligns with our commitment to a greener future.

If you have any questions or concerns regarding shipping, please feel free to reach out to us at hello@reneematerials.co.uk. We appreciate your support in our mission to provide sustainable and unique reclaimed materials.

Thank you for being a valued customer.

Sincerely,
Renee Materials Customer Service Team